About

Welcome to the official documentation portal of Faveo Helpdesk.

The Faveo Helpdesk Documentation Portal serves as the authoritative technical reference for system administrators, DevOps engineers, infrastructure teams, and implementation partners responsible for deploying and maintaining Faveo Helpdesk environments.

This portal focuses exclusively on server-level setup, infrastructure configuration, deployment requirements, and operational best practices necessary for the successful installation and functioning of Faveo Helpdesk.

Purpose of This Documentation Portal

This documentation portal is designed to:

  • Provide complete server-level installation guides

  • Define system and infrastructure prerequisites

  • Document production deployment standards

  • Outline security and hardening recommendations

  • Assist DevOps and IT teams in maintaining stable environments

It acts as the technical backbone for deploying and operating Faveo Helpdesk in various environments including on-premise, cloud, and hybrid infrastructures.

What This Portal Covers

The documentation available here includes:

1. Server Requirements

  • Supported operating systems

  • PHP and database requirements

  • Web server configurations (Apache/Nginx)

  • Required extensions and dependencies

2. Installation Guides

  • Fresh installations

  • Upgrade procedures

  • CLI-based installations

  • Environment configuration

3. Web Server Configuration

  • Virtual host setup

  • SSL configuration

4. Database Setup

  • MySQL/MariaDB configuration

  • MySQL/MariaDB Encryption

  • Backup recommendations

5. Queue & Background Processing

  • Cron configuration

  • Queue workers

  • Supervisor setup

6. Storage & File Permissions

  • Proper directory permissions

  • Storage configuration

  • File upload handling

7. Security Hardening

  • SSH restrictions

  • Firewall configuration

  • SSL enforcement

  • Security best practices

  • Recommended production hardening standards

What This Portal Does NOT Cover

To ensure clarity and structured information, this documentation portal does not include:

  • Application-level feature configuration

  • End-user guides

  • Ticket workflow configuration

  • Admin panel settings

  • Functional usage instructions

These topics are covered in our:

📘 Knowledgebase

For application configuration and usage-related guides, please visit: https://support.faveohelpdesk.com/knowledgebase

🎧 Support Portal

For technical assistance, issue reporting, and support requests, please visit: https://support.faveohelpdesk.com/