Centos Apache

Installing Faveo Helpdesk Community on Cent OS 7

Cent OS Logo

Faveo can run on Cent OS 7 .

Installation steps:

Faveo depends on the following:

  • Apache (with mod_rewrite enabled)
  • PHP 8.1+ with the following extensions: curl, dom, gd, json, mbstring, openssl, pdo_mysql, tokenizer, zip
  • MySQL 8.0+ or MariaDB 10.6+

1. LAMP Installation

Follow the instructions here If you follow this step, no need to install Apache, PHP, MySQL separetely as listed below

2. Update your Packages and install some utility tools

Login as root user by typing the command below

sudo su
yum update -y && yum install unzip wget nano yum-utils curl openssl zip git epel-release -y

2.a Install php-8.1 Packages

yum install -y https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm 
yum install -y https://mirror.webtatic.com/yum/el7/webtatic-release.rpm 
yum install -y http://rpms.remirepo.net/enterprise/remi-release-7.rpm 

yum-config-manager --enable remi-php81
yum -y install php php-cli php-common php-fpm php-gd php-mbstring php-pecl-mcrypt php-mysqlnd php-odbc php-pdo php-xml  php-opcache php-imap php-bcmath php-ldap php-pecl-zip php-soap php-redis

2.b Install and run Apache Install and Enable Apache Server

yum install -y httpd
systemctl start httpd
systemctl enable httpd

2.c Setting Up ionCube

wget http://downloads3.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.tar.gz
tar xfz ioncube_loaders_lin_x86-64.tar.gz

Copy ioncube loader to PHP modules Directory.

php -i | grep extension_dir
cp ioncube/ioncube_loader_lin_8.1.so /usr/lib64/php/modules 
sed -i '2 a zend_extension = "/usr/lib64/php/modules/ioncube_loader_lin_8.1.so"' /etc/php.ini
sed -i "s/max_execution_time = .*/max_execution_time = 300/" /etc/php.ini

2.d Install and run MariaDB

The official Faveo installation uses MariaDB as the database system and this is the only official system we support. While Laravel technically supports PostgreSQL and SQLite, we can’t guarantee that it will work fine with Faveo as we’ve never tested it. Feel free to read Laravel’s documentation on that topic if you feel adventurous.

Note: Currently Faveo supports only MariaDB-10.6.

Create a new repo file /etc/yum.repos.d/mariadb.repo and add the below code changing the base url according to the operating system version and architecture.

nano /etc/yum.repos.d/mariadb.repo
name = MariaDB
baseurl = http://yum.mariadb.org/10.6/centos73-amd64/

Note: The below steps only installs the package, but does not setup the database required by Faveo. This is done later in the instructions.

yum install MariaDB-server MariaDB-client
systemctl enable mysql.service
systemctl start mysql.service

Secure your MySql installation by executing the below command. Set Password for mysql root user by providing a strong password combination of Uppercase, Lowercase, alphanumeric and special symbols, remove anonymous users, disallow remote root login, remove the test databases and finally reload the privilege tables.


phpMyAdmin(Optional): Install phpMyAdmin. This is optional step. phpMyAdmin gives a GUI to access and work with Database

yum install -y phpmyadmin

At this point run the belove command to clear the yum cache.

yum clean all

Once the softwares above are installed:

3. Upload Faveo

You may install Faveo by simply cloning the repository. In order for this to work with Apache, you need to clone the repository in a specific folder:

mkdir -p /var/www/faveo/
cd /var/www/faveo/
git clone https://github.com/ladybirdweb/faveo-helpdesk.git

You should check out a tagged version of Faveo since master branch may not always be stable. Find the latest official version on the release page

3.a Extracting the Faveo-Codebase zip file

unzip "Filename.zip" -d /var/www/faveo

4.Setup the database

Log in with the root account to configure the database.

mysql -u root -p

Create a database called ‘faveo’.


Create a user called ‘faveo’ and its password ‘strongpassword’.

CREATE USER 'faveo'@'localhost' IDENTIFIED BY 'strongpassword';

We have to authorize the new user on the faveo db so that he is allowed to change the database.

GRANT ALL ON faveo.* TO 'faveo'@'localhost';

And finally we apply the changes and exit the database.


5. Configure Apache webserver

a. Give proper permissions to the project directory by running:

chown -R apache:apache /var/www/faveo
cd /var/www/faveo
find . -type f -exec chmod 644 {} \;
find . -type d -exec chmod 755 {} \;

By default SELINUX will be Enforcing run the follwing comand to switch it to Permissive mode and restart the machine once in order to take effect.

sed -i 's/SELINUX=enforcing/SELINUX=permissive/g' /etc/selinux/config
reboot -f

b. Enable the rewrite module of the Apache webserver:

Check whether the Module exists in Apache modules directory.

ls /etc/httpd/modules | grep mod_rewrite

Check if the module is loaded

grep -i LoadModule /etc/httpd/conf/httpd.conf | grep rewrite

If the output af the above command is blank then add the below line in /etc/httpd/conf/httpd.conf

LoadModule rewrite_module modules/mod_rewrite.so

Finally disable Directory Browsing on Apache, edit the httpd.conf and change Options Indexes FollowSymLinks to Options -Indexes +FollowSymLinks & AllowOverride value from none to All under <Directory /var/www/> section.

<Directory "/var/www">
    Options -Indexes +FollowSymLinks
    AllowOverride All 
    # Allow open access:
    Require all granted

c. Configure a new faveo site in apache by doing:

Pick a editor of your choice copy the following and replace ‘–DOMAINNAME–’ with the Domain name mapped to your Server’s IP or you can just comment the ‘ServerName’ directive if Faveo is the only website served by your server.

nano /etc/httpd/conf.d/faveo.conf

<VirtualHost *:80> 
ServerName --DOMAINNAME-- 
ServerAdmin webmaster@localhost 
DocumentRoot /var/www/faveo/public 
<Directory /var/www/faveo> 
AllowOverride All 
ErrorLog /var/log/httpd/faveo-error.log 
CustomLog /var/log/httpd/faveo-access.log combined

d. Apply the new .conf file and restart Apache. You can do that by running:

systemctl restart httpd.service

6.Configure cron job

Faveo requires some background processes to continuously run. Basically those crons are needed to receive emails To do this, setup a cron that runs every minute that triggers the following command php artisan schedule:run. Verify your php ececutable location and replace it accordingly in the below command.

Create a new /etc/cron.d/faveo file with:

echo "* * * * * apache /bin/php /var/www/faveo/artisan schedule:run 2>&1" | sudo tee /etc/cron.d/faveo

7.Redis Installation

Redis is an open-source (BSD licensed), in-memory data structure store, used as a database, cache and message broker.

This is an optional step and will improve system performance and is highly recommended.

Redis installation documentation

8.SSL Installation

Secure Sockets Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client. Let’s Encrypt is a free, automated, and open certificate authority.

This is an optional step and will improve system security and is highly recommended.

Let’s Encrypt SSL installation documentation

9.Install Faveo

At this point if the domainname is propagated properly with your server’s IP you can open Faveo in browser just by entering your domainname. You can also check the Propagation update by Visiting this site www.whatsmydns.net.

Now you can install Faveo via GUI Wizard or CLI.

10.Final step

The final step is to have fun with your newly created instance, which should be up and running to http://localhost or the domain you have configured Faveo with.